FAQ
Where do you get your materials from?
Ssssh, it’s a secret! We can’t let you into our inner circle, but we can tell you that all our products are sourced and made in the UK. We pride ourselves on boasting some of the most sought after vintage jewellery in London, we visit antique fairs and markets to find you the most elegant defining pieces there are!
How do I look after my Malaya Jewellery?
We at Malaya Jewellery love the vintage ascetic of the pieces we produce. What we love more is talking to our friends (you lovely people) who have brought our Jewellery and still wear it with pride until you invest in our new handmade trinkets.
So, with that in mind we have come up with practical solutions to help you get the most out of you jewels whilst preserving the character of our Vintage and Diffusion collections for longer.
- Jewellery can be fragile so always try to keep your jewels in a safe place when not being worn. We recommend placing Malaya Jewellery in velvet lined box or velvet pouch (or acid free tissue).
- Remove rings and bracelets when doing ‘heavy duty’ activities, and when applying perfumes, creams lotions and hair sprays or other chemicals - put your spritzers on first!
- Do not shower, swim in the sea or sleep in your jewellery (if you can help it!).
- If your jewels begin to lose their shine, we suggest applying Brasso. Apply a little and with a clean cloth rub your Jewels in circular motions.
How much is post and packaging?
We charge £2 for shipping in the UK and £5 for international shipping. This covers the Royal Mail charge to us and the time and care we’ve taken to get your jewellery to you.
What If I'm not home when my package arrives?
Because the jewels we send you are precious we send all jewellery by recorded delivery. Someone therefore has to be in to sign; Malaya does not accept responsibility for unsigned items or to repost returned parcels.
I'm not completely happy with my Jewellery, how do I return it?
We hope you are pleased with your Jewellery, if for any reason your expectations haven’t been met simply drop us an email at info@malayajewellery.com notifying us of your return and send the item or items to us in their original condition within 7 days of receipt to:
Malaya Jewellery
101j Mare Street Studios
201-213 Mare Street Studios
Hackney, London
E8 3QE
United Kingdom
The cost of returning the item to us is your responsibility and the item is your responsibility until it reaches us. We will not refund postage costs for returns.
Malaya Jewellery will not be responsible for any returned items that we do not receive so we recommend you send it to us using a delivery service that insures you for the value of the goods, such as Royal Mail’s Recorded Delivery. You will then be able to apply for compensation if the item is lost.
Any returned items will be refunded as soon as possible upon receipt. You will be notified by e-mail as soon as this has been done.
Where else can I find Malaya Jewellery?
Malaya Jewellery started out at, and still trades a discounted haven at Portobello Market every Saturday. We can be found under the Portobello green sign at the Ladbrooke Grove end of the market (opposite where S&M used to be), we are now also at spitalfields market on Sundays; come and visit us!